Privacy Policy | HOSTLIFE

HOSTLIFE Privacy Policy

This Privacy Policy explains what personal data HOSTLIFE may collect, why it is used, who it may be shared with, and what rights users may have. We process personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where it applies.

In this Policy, “HOSTLIFE”, “we” and “us” mean the legal entity providing the relevant HOSTLIFE services, as identified in the applicable service agreement. The company’s contact details are provided in that agreement and on the official website.

1. Data we may collect

Account and contact data: name, organisation name, email address, telephone number, address and other information provided when registering, placing an order or contacting support.
Order and payment data: ordered services, invoices, payment records, payment status, tax and billing information. Payment details may be processed by the relevant payment provider; we do not claim to store full bank card details.
Technical data and logs: IP address, request date and time, browser and device information, requested pages, security events, service logs and information needed to diagnose faults and prevent abuse.
Support and communication data: the content of requests, correspondence with us and information needed to handle complaints, prevent fraud and maintain service records.
Domain name data: information needed to register and maintain a domain, which is provided to the relevant registrar or registry in accordance with applicable rules. Public availability depends on the domain extension, registry rules and applicable law.
Website usage data and advertising identifiers: information about visits, on-page activity, referral sources, advertising campaigns and interactions with advertisements, if the relevant tools are enabled and their use is permitted by applicable rules.

2. Why and on what legal basis we use data

to create and administer accounts, process orders, provide services and support — to perform a contract or take steps before entering into one;
to issue invoices, maintain accounting records and meet mandatory requirements — to comply with legal obligations;
to protect infrastructure, detect spam, fraud and policy violations, investigate incidents and maintain service availability — based on our legitimate interests, where permitted by applicable law;
to respond to enquiries, handle complaints, and establish, exercise or defend legal claims — on the relevant legal basis;
to analyse website use, evaluate advertising performance and measure conversions — where there is an appropriate legal basis and consent where required;
for advertising targeting or retargeting — only if the relevant tools are used and consent has been obtained where required.

Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. Refusing non-essential cookies should not block website functions that do not require those cookies.

3. Cookies, analytics and advertising tools

The HOSTLIFE website and client area use strictly necessary technical cookies and similar technologies for authentication, security, remembering settings, providing core functionality and processing orders.

To analyse website traffic, evaluate advertising campaigns and measure users’ interactions with advertisements, HOSTLIFE may use analytics and advertising tools, including Google Analytics, Google Tag Manager, Meta Pixel and similar services. When these tools are used, they may collect information about the user’s browser and device, IP address, pages viewed, actions on the website, referral source, cookie identifiers and interactions with advertising materials.

Non-essential analytics and advertising cookies and similar technologies are used only with the user’s consent where consent is required by applicable law. Where processing is based on consent, the user may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Strictly necessary technical cookies support the operation of the website and client area. Blocking them may affect certain functions, including authentication and order processing. Further information about cookies is available in the browser settings.

Data collected through third-party analytics and advertising services may be processed by the relevant providers in accordance with their privacy policies.

4. Who we may share data with

To the extent necessary for the purposes described above, data may be shared with:

data centre, network infrastructure, server, backup and technical support providers;
domain registrars, domain registries and DNS service providers;
payment providers, banks, accounting and tax advisers;
providers of billing, support, email, analytics and advertising software, where those services are used;
professional advisers, auditors and insurers where necessary for legitimate business purposes;
public authorities, courts or law enforcement agencies where disclosure is required by law or a valid binding request.

We do not sell users’ personal data. Data is shared with providers only to the extent necessary for their services, subject to applicable confidentiality and data protection requirements.

5. International processing and transfers

Data may be processed in countries where HOSTLIFE systems and service providers are located. HOSTLIFE infrastructure may include servers in the Netherlands and Germany; the specific processing location depends on the service and provider used. Where data is transferred outside the European Economic Area, we use an appropriate transfer mechanism under applicable law where required.

6. Data retention

We retain data no longer than necessary for the purposes for which it was collected, taking into account the service period, accounting and tax requirements, limitation periods, security and dispute handling. Technical and security logs may be retained for the period needed to diagnose issues, prevent abuse and investigate incidents. The specific period depends on the data category and applicable mandatory requirements.

7. Data security

We use reasonable technical and organisational measures appropriate to the nature of the data and the risks of processing to protect against accidental loss, unauthorised access, alteration, disclosure or destruction. No method of transmission or storage can guarantee absolute security.

8. Your rights

Depending on applicable law, you may have the right to request access to your personal data, rectification, erasure or restriction of processing, object to certain processing, receive data you provided in a portable format, and withdraw consent where processing is based on consent. These rights are not absolute and may be limited by legal obligations or other grounds provided by law.

We may ask you to verify your identity before handling a request. Requests can be submitted through the official contact channels listed in the service agreement or on the HOSTLIFE website. If you believe your data is being processed in breach of applicable rules, you may lodge a complaint with the competent data protection supervisory authority.

9. Data hosted by customers

HOSTLIFE customers are responsible for the lawfulness and legal basis of processing personal data they collect or host on their websites and applications. Depending on the circumstances, a customer may act as the data controller and HOSTLIFE as a processor acting on the customer’s instructions. Where a Data Processing Agreement (DPA) is required for a service, it applies in addition to this Policy and the main service agreement.

10. Children

HOSTLIFE services are not specifically directed at children. If you believe a child has provided us with personal data without appropriate authorisation, contact us through the official contact channels so we can review the matter under applicable law.

11. Changes to this Policy

We may update this Policy from time to time to reflect changes in services, technologies or law. The current version is published on this page. Last updated: 10 November 2026.